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Help & Support
Get answers to your Vapebox questions.
How does Vapebox work?
How do I get started?
What subscription plans do you offer?
Can I return my Vapebox?
What are your support hours?
What kind of payment do you accept?
Are there any customs fee, import taxes, duties, etc. for non-US orders?
Do you guys charge sales tax?
Who handles your sensitive payment data?
What can I do if my promo code didn’t work?
When do I make my first payment?
How often will my account be billed?
Can I cancel my subscription at any time?
What nicotine levels do you offer?
Can I upgrade or downgrade my subscription plan?
When do you guys ship each month’s Vapeboxes?
What shipping carrier do you guys use?
Will I receive a tracking number?
Do you ship to APO, FPO, and DPO addresses?
How much is shipping?
Store & Products
Can I buy juices and hardware that I’ve received in previous Vapeboxes?
What can I do if the item I need is out of stock?
If I don’t like a vape or juice I ordered off your website, can I return it back?
What are Vapebox points?
How do I earn Vapebox points?
How do I apply VPBX Points to my order?
Where can I use VPBX Points?
Can I use VPBX Points and a promo code at the same time?
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